{"id":2576,"date":"2026-02-05T11:41:10","date_gmt":"2026-02-05T10:41:10","guid":{"rendered":"https:\/\/ambientech.es\/?page_id=2576"},"modified":"2026-03-31T13:39:01","modified_gmt":"2026-03-31T11:39:01","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/ambientech.es\/es\/refund-returns-policy\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<h1 class=\"wp-block-heading\" style=\"padding-top:40px;padding-bottom:20px;font-size:60px\">Pol\u00edtica de reembolsos y devoluciones<\/h1>\n\n\n\n<p>\u00daltima actualizaci\u00f3n: 27\/02\/2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Derecho de desistimiento<\/h3>\n\n\n\n<p>Los consumidores tienen derecho a desistir de su compra en un plazo de 14 d\u00edas naturales a partir de la fecha en que ellos, o un tercero designado por ellos (distinto del transportista), adquieran la posesi\u00f3n f\u00edsica de la mercanc\u00eda.<\/p>\n\n\n\n<p>Para ejercer este derecho, el cliente deber\u00e1 notificar a Ambientech.es su decisi\u00f3n mediante una declaraci\u00f3n escrita inequ\u00edvoca antes de que expire el plazo de desistimiento.<\/p>\n\n\n\n<p>Si no se notifica dentro de este plazo, se perder\u00e1 el derecho legal de desistimiento.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Condiciones de devoluci\u00f3n<\/h3>\n\n\n\n<p>Los productos devueltos deben enviarse dentro de los 14 d\u00edas naturales siguientes a la fecha en que se comunique la solicitud de desistimiento y deben estar en su estado original, incluyendo todos los accesorios, manuales, componentes y embalaje protector.<\/p>\n\n\n\n<p>Los productos deben estar embalados adecuadamente para evitar da\u00f1os durante el transporte.<\/p>\n\n\n\n<p>El cliente es responsable de cualquier disminuci\u00f3n de valor resultante de una manipulaci\u00f3n que exceda lo necesario para establecer la naturaleza, las caracter\u00edsticas y el funcionamiento de los bienes.<\/p>\n\n\n\n<p>Si un producto muestra signos de instalaci\u00f3n, uso, da\u00f1os, componentes faltantes, embalaje alterado o cualquier disminuci\u00f3n en su condici\u00f3n de reventa, Ambientech.es se reserva el derecho de aplicar una deducci\u00f3n proporcional que refleje la p\u00e9rdida real de valor.<\/p>\n\n\n\n<p>Si el producto devuelto resulta inservible debido a la manipulaci\u00f3n por parte del cliente, el reembolso podr\u00e1 reducirse en consecuencia, de conformidad con la legislaci\u00f3n aplicable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Exclusiones del derecho de desistimiento<\/h3>\n\n\n\n<p>El derecho de desistimiento no se aplica en los casos permitidos por la ley aplicable, incluidos, entre otros:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos hechos a medida o personalizados<\/li>\n\n\n\n<li>Productos sellados que no son aptos para devoluci\u00f3n por razones de salud o seguridad una vez abiertos<\/li>\n\n\n\n<li>Mercanc\u00edas susceptibles de deteriorarse o caducar r\u00e1pidamente<\/li>\n\n\n\n<li>Productos que han sido instalados, mezclados, alterados qu\u00edmicamente o utilizados parcialmente<\/li>\n\n\n\n<li>Productos t\u00e9cnicos o qu\u00edmicos una vez abiertos o activados<\/li>\n<\/ul>\n\n\n\n<p>Estas exclusiones no afectan a los derechos del cliente en caso de productos defectuosos o no conformes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Gastos de env\u00edo de devoluci\u00f3n y responsabilidad<\/h3>\n\n\n\n<p>Salvo que la devoluci\u00f3n se deba a un defecto confirmado o a una falta de conformidad, el cliente deber\u00e1 asumir el coste directo del env\u00edo de devoluci\u00f3n.<\/p>\n\n\n\n<p>El cliente sigue siendo responsable de la mercanc\u00eda hasta su recepci\u00f3n en Ambientech.es.<\/p>\n\n\n\n<p>Las devoluciones deben enviarse mediante un servicio de mensajer\u00eda con seguimiento y, en su caso, asegurado. Ambientech.es no se responsabiliza de las devoluciones perdidas o da\u00f1adas durante el transporte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Reembolsos<\/h3>\n\n\n\n<p>Los reembolsos se emitir\u00e1n utilizando el m\u00e9todo de pago original dentro de los 14 d\u00edas naturales siguientes a la fecha en que se comunique la cancelaci\u00f3n.<\/p>\n\n\n\n<p>Sin embargo, Ambientech.es podr\u00e1 retener el reembolso hasta que se hayan recibido e inspeccionado los productos devueltos, o hasta que el cliente proporcione un comprobante de env\u00edo de la devoluci\u00f3n, lo que ocurra primero.<\/p>\n\n\n\n<p>El costo original del env\u00edo est\u00e1ndar solo se reembolsar\u00e1 cuando as\u00ed lo exija la legislaci\u00f3n de protecci\u00f3n al consumidor aplicable. Los costos de env\u00edo adicionales derivados de la elecci\u00f3n por parte del cliente de un m\u00e9todo de env\u00edo no est\u00e1ndar (como el env\u00edo expr\u00e9s) no ser\u00e1n reembolsados.<\/p>\n\n\n\n<p>Cualquier deducci\u00f3n legal por disminuci\u00f3n del valor estar\u00e1 claramente justificada y se comunicar\u00e1 al cliente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Inspecci\u00f3n y evaluaci\u00f3n del estado<\/h3>\n\n\n\n<p>Todos los productos devueltos est\u00e1n sujetos a inspecci\u00f3n al recibirlos.<\/p>\n\n\n\n<p>Ambientech.es se reserva el derecho de documentar el estado de los art\u00edculos devueltos, evaluar su idoneidad para la reventa y aplicar las deducciones legales correspondientes cuando se detecte una disminuci\u00f3n de su valor.<\/p>\n\n\n\n<p>Los resultados de la inspecci\u00f3n se considerar\u00e1n v\u00e1lidos a menos que se demuestre lo contrario.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Garant\u00eda legal \u2013 Productos defectuosos o no conformes<\/h3>\n\n\n\n<p>Todos los productos est\u00e1n cubiertos por la garant\u00eda legal obligatoria de conformidad con la legislaci\u00f3n espa\u00f1ola y de la UE aplicable.<\/p>\n\n\n\n<p>Se recomienda a los clientes que notifiquen a Ambientech.es cualquier falta de conformidad en un plazo de dos meses desde que tengan conocimiento de ella.<\/p>\n\n\n\n<p>En caso de que se confirme que un producto es defectuoso o no cumple con las especificaciones, Ambientech.es ofrecer\u00e1 la reparaci\u00f3n o la sustituci\u00f3n como soluci\u00f3n principal. El reembolso se efectuar\u00e1 \u00fanicamente si la reparaci\u00f3n o la sustituci\u00f3n resultan imposibles o desproporcionadas.<\/p>\n\n\n\n<p>En estos casos, los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n a cargo de Ambientech.es.<\/p>\n\n\n\n<p>Los da\u00f1os resultantes de una instalaci\u00f3n incorrecta, un uso indebido, el incumplimiento de las instrucciones, condiciones ambientales que no cumplan con las especificaciones del producto o la manipulaci\u00f3n por parte de terceros no constituyen un defecto del producto.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Limitaci\u00f3n de responsabilidad<\/h3>\n\n\n\n<p>En la m\u00e1xima medida permitida por la ley, Ambientech.es no ser\u00e1 responsable de los da\u00f1os resultantes de un uso inadecuado, una instalaci\u00f3n incorrecta, el incumplimiento de las instrucciones t\u00e9cnicas, el desgaste normal o factores ambientales ajenos a las especificaciones del producto.<\/p>\n\n\n\n<p>Ambientech.es no ser\u00e1 responsable de los da\u00f1os indirectos, incidentales o consecuenciales, incluyendo la p\u00e9rdida de beneficios o la interrupci\u00f3n del negocio.<\/p>\n\n\n\n<p>Nada de lo dispuesto en esta secci\u00f3n limita ni excluye los derechos legales obligatorios del consumidor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Procedimiento de devoluci\u00f3n<\/h3>\n\n\n\n<p>Para iniciar una devoluci\u00f3n, el cliente debe ponerse en contacto con nosotros. <a href=\"mailto:info@ambientech.es\">info@ambientech.es<\/a> con su n\u00famero de pedido y el motivo de la devoluci\u00f3n.<\/p>\n\n\n\n<p>Una vez revisada la solicitud, el cliente recibir\u00e1 la autorizaci\u00f3n de devoluci\u00f3n y las instrucciones correspondientes. El producto deber\u00e1 embalarse de forma segura y enviarse mediante un servicio de mensajer\u00eda con seguimiento.<\/p>\n\n\n\n<p>Tras la inspecci\u00f3n, Ambientech.es tramitar\u00e1 el reembolso de acuerdo con esta pol\u00edtica.<\/p>\n\n\n\n<p>Las devoluciones enviadas sin autorizaci\u00f3n previa pueden ser rechazadas.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last Updated: 27\/02\/2026 1. Right of Withdrawal Consumers have the right to withdraw from their purchase within 14 calendar days from the date on which they, or a third party designated by them (other than the carrier), acquire physical possession of the goods. To exercise this right, the customer must notify [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2576","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns Policy - ambientech.es<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ambientech.es\/es\/refund-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Returns Policy - ambientech.es\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Returns Policy Last Updated: 27\/02\/2026 1. 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